This Privacy Policy describes how Village Oaks (“we,” “us,” or “our”) collects, uses, and discloses your Personal Information when you visit, use our services, or fill out a form on our website, www.vilalgeoaksdallas.com.
1. Information We Collect
We only collect information that you voluntarily provide to us when you use our website, especially when you submit a form (such as the “Schedule a Tour” form) or contact us directly.
The types of Personal Information we collect include:
- Contact Information: Your first and last name, email address, and telephone number.
- Inquiry Details: Any information you provide in the message or comments section (e.g., property interest, availability, specific questions).
- Automated Data: Your Internet Protocol (IP) address, browser type, time zone, and information about how you interact with our website (collected via website analytics and cookies).
2. How We Use Your Information
We use the information we collect for the following purposes:
- To Provide Services: To respond to your specific property inquiries, schedule property tours, and provide you with the real estate services you requested.
- Communication: To send you updates, confirmations, or follow-up communications regarding your property interest, which may include emails, phone calls, and SMS text messages.
- Marketing: To send you relevant real estate listings, newsletters, or promotional information, only if you have provided consent to receive such communications.
- Analytics: To understand how our website is used and to improve the user experience.
3. Sharing Your Personal Information
We do not sell, rent, or trade your Personal Information to marketing companies. We only share your data with the following categories of third parties:
- Service Providers: We share your information with third-party vendors who perform services on our behalf. This includes our CRM platform, website hosting services, and email service providers, strictly for the purpose of fulfilling your requests and running our business.
- Necessary Disclosures: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
- Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
4. Your Rights and Choices
You have the following rights regarding the Personal Information we hold about you:
- Access/Review: You have the right to request access to the Personal Information we hold about you.
- Correction: You have the right to request that we correct any information you believe is inaccurate or incomplete.
- Opt-Out of Marketing: You can choose to stop receiving marketing emails and SMS messages from us by following the “unsubscribe” instructions included in those communications.
- Data Deletion: You may request that we delete the Personal Information we have collected about you, subject to certain legal exceptions.
5. Security
We use commercially reasonable security measures (such as encrypted servers and secure access protocols) to protect the security of your Personal Information. However, please be aware that no security system is impenetrable, and we cannot guarantee the complete security of your data transmitted to our site.
6. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
Village Oaks
Email: villageoaks@excella.group
Phone: (469) 372-0669
Address: 9920 Forest Ln, Dallas, TX 75243, USA