Privacy Policy

Last updated: May 31, 2026

This Privacy Policy explains how Village Oaks Apartment Homes, operated by TCVO LLC ("Village Oaks," "we," "us," or "our"), collects, uses, and protects information when you visit villageoaksdallas.com, contact us, or submit a form. Village Oaks is located at 9920 Forest Lane, Dallas, TX 75243.

Information We Collect

Information you provide — when you submit a tour-request or contact form, we collect your name, phone number, email address, desired move-in date, and any message.
Automatically collected data — basic usage information (pages viewed, general device/browser data) used to operate and improve the site.

How We Use Your Information

To respond to inquiries and schedule or confirm tours and appointments.
To follow up about leasing, availability, and resident services.
To operate, maintain, and improve our website and services, and to comply with legal obligations.

SMS / Text Messaging

If you provide your mobile number and opt in (by checking the SMS consent box on a form), you consent to receive informational and promotional text messages from Village Oaks Apartment Homes (TCVO LLC) — such as tour scheduling, confirmations, follow-ups, availability, and occasional specials.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. Consent to receive text messages is not a condition of renting or any service.

We do not sell, rent, or share your mobile phone number or SMS opt-in consent with any third parties or affiliates for their own marketing or promotional purposes. Your mobile information is shared only with the service providers that help us deliver these messages (such as our CRM and messaging platform), strictly for that purpose.

How We Share Information

We do not sell your personal information. We share it only with service providers who process it on our behalf (e.g., CRM, messaging, hosting), or when required by law. Mobile numbers and SMS consent are never shared with third parties or affiliates for their own marketing.

Cookies & Analytics

Our site may use cookies and similar technologies to operate the site and understand general usage. You can control cookies through your browser settings.

Data Retention & Security

We retain personal information only as long as needed for the purposes described here or as required by law, and use reasonable safeguards to protect it. No method of transmission or storage is 100% secure.

Your Choices

You may opt out of texts anytime by replying STOP. To request access to, correction of, or deletion of your information, contact us below.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect their personal information.

Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent revision.

Contact Us

Village Oaks Apartment Homes (TCVO LLC)
9920 Forest Lane, Dallas, TX 75243
Phone: (469) 218-9998 · Email: villageoaks@excella.group